Whether you’re a first-time visitor or a regular customer, we know questions come up when it comes to shopping for cannabis. At Roots LA, we believe in keeping things simple, straightforward, and welcoming. That’s why we’ve expanded on some of the most frequently asked questions at our Sun Valley dispensary—so you can feel confident before you even walk through the door.
Here’s everything you might want to know about shopping with us—and a few reasons why Roots LA is a customer favorite across the San Fernando Valley.
Where Are You Located?
You’ll find us at 11045 Sherman Way in Sun Valley, CA. We’re conveniently located near the I-5 and 170 freeways, just minutes from North Hollywood, Van Nuys, Burbank, and Pacoima. Whether you’re a local or making a special trip, we’re easy to reach and hard to forget.
We also have a large private parking lot and 24/7 security, so your visit is always convenient and safe.
What Are Your Store Hours?
We’re open every day from 6 AM to 10 PM, including weekends and holidays. Whether you’re picking something up before your morning commute or stopping in after dinner, Roots LA is here when it’s convenient for you.
Do I Need a Medical Card to Shop?
Not necessarily. Roots LA is a fully licensed medical and recreational dispensary. If you’re 21 or older, you only need a valid government-issued photo ID to shop. Medical marijuana patients aged 18+ can shop with a valid MMIC or doctor’s recommendation.
Can I Order Online?
Absolutely! You can browse our menu online and place your order ahead of time for quick and easy in-store pickup. It’s perfect for those who already know what they want or are in a hurry.
What Kinds of Cannabis Products Do You Offer?
At Roots LA, we carry a wide selection of lab-tested cannabis products for every lifestyle, including:
- Fresh, top-shelf cannabis flower
- Edibles like gummies, chocolates, and baked goods
- Premium vape cartridges and disposables
- Potent concentrates like wax, shatter, and sauce
- Convenient pre-rolls
- Tinctures, topicals, and wellness products
- Accessories and exclusive Roots LA merch
Our menu is updated daily with products from top California cannabis brands. Whether you’re looking for high-THC strains, balanced hybrids, or CBD-rich options, we’ve got you covered.
Are the Products Tested?
Yes. Every product we sell is lab-tested for potency, purity, and safety. That means you can shop with confidence knowing you’re getting legal, clean, and effective cannabis every time.
Can Your Staff Help Me Choose?
Definitely! Our friendly, bilingual budtenders are here to answer your questions, guide your choices, and help you discover new favorites. We want you to feel supported—whether you’re exploring cannabis for relaxation, creativity, wellness, or therapeutic relief.
Do You Offer Any Deals or Discounts?
This is where Roots LA truly shines. We’re known across Los Angeles for offering some of the best cannabis deals in the city, including:
- 20% off storewide every day
- 25% off during Happy Hour (1 PM – 4 PM)
- 30+ active deals on top cannabis brands
- Brand-specific specials daily—up to 40% off
- Triple rewards points every time you shop
- An exclusive loyalty program that pays you back
- Extra % off in-store when you show our flyer
- Spend $100 and spin the prize wheel (10+ prizes!)
- Weekly raffle giveaways with awesome merch and product prizes
We also send out push notifications so you never miss the hottest offers.
📲 Tip: Ask in-store or check our website deals page to see what’s live today.
How Can I Stay in the Loop?
Stay up to date on our new product drops, community events, and limited-time promotions by:
- Signing up for our newsletter
- Following us on Instagram and Facebook
- Enabling push notifications when you order online
We’re always sharing updates so our community never misses a beat.
At Roots LA, We’re Here for You
At Roots LA, we’re not just a Sun Valley dispensary—we’re part of the community. Whether you’re shopping for relief, enjoyment, or curiosity, we’re here to make your cannabis experience comfortable, educational, and enjoyable.
Have more questions? Just stop by—we’d love to welcome you.
